Use keyboard shortcuts
Move between chats, reply, close and assign without leaving the keyboard.
Shortcuts work in Conversations. A single letter only acts when you are not typing: if the cursor is in the text box, the search or a list, the letter is typed as usual. While a window or a menu is open, no shortcut acts.
When not typing
| Key | What it does |
|---|---|
| J | Opens the next conversation in the list |
| K | Opens the previous conversation in the list |
| R | Puts the cursor in the reply box |
| E | Closes the open conversation |
| A | Opens the list to change who answers |
| Ctrl K (⌘ K on Mac) | Goes to the conversation search |
| ? | Shows every shortcut |
J and K follow the list as you see it, with your filters and search.
While typing
| Key | What it does |
|---|---|
| / at the start of the message | Opens quick replies |
| Esc | Leaves the text box, so the shortcuts work |
Keep in mind
- To see the list at any time, click Shortcuts at the top right, or press ?.
- Hovering over a button that has a shortcut, such as Close, shows its key.
- A fast flow: J to open the next chat, R to reply, Esc when done and E to close it.