Reopen a conversation
POST
Reopening an open conversation changes nothing. Send no body.
Scope: conversations:write.
bearerAuthheader
AuthorizationBearer <token>An organization API key, rky_live_…, created in Settings → API. Send it only from a server.
conversation_id*stringConversation ID.
Format
uuidIdempotency-Key*stringUnique per logical write, 8–200 characters. Retrying with the same key and body replays the first response.
Length
8 <= length <= 200Success.
application/json- response
data*One contact talking to the organization on one channel.
curl -X POST 'https://getricky.ai/api/v1/conversations/497f6eca-6276-4993-bfeb-53cbbbba6f08/reopen' \ -H 'Idempotency-Key: order-10482-ready'{ "data": { "id": "9b2e4c61-7a3f-4d18-b5c2-6e0f1a2b3c4d", "channel": { "id": "8f3c2a5e-6b1d-4c7a-9e2f-1a2b3c4d5e6f", "type": "whatsapp" }, "contact": { "id": "3f6c2b1e-8d4a-4b7e-9a51-2c7d8e9f0a1b", "display_name": "Ana Pérez", "external_id": "50760001234", "username": null }, "status": "open", "close_category": "resolved", "assigned_user_id": "2d4f6a8c-1b3d-4e5f-8a7b-9c0d1e2f3a4b", "agent_id": "7e8f9a0b-1c2d-4e3f-a4b5-c6d7e8f9a0b1", "created_at": "2026-10-14T15:30:00.000Z", "opened_at": "2026-10-14T15:30:00.000Z", "closed_at": "2026-10-14T15:30:00.000Z", "last_activity_at": "2026-10-14T15:30:00.000Z", "last_activity_preview": "¿Ya están mis lentes?" }}