Ricky logorickyDocs

Resolve a handoff

POST
/conversations/{conversation_id}/handoff/resolve

Ends the conversation's active_handoff as the inbox does: back to the AI agent that asked for it, or with the member. A conversation with no handoff waiting answers 422 rule_violation, and so does returned_to_ai when no AI agent asked for it.

Scope: conversations:write.

Authorization

bearerAuth
headerAuthorizationBearer <token>

An organization API key, rky_live_…, created in Settings → API. Send it only from a server.

Path Parameters

conversation_id*string

Conversation ID.

Formatuuid

Header Parameters

Idempotency-Key?string

Optional. A value you choose, unique per logical write, 8–200 characters: a UUID or an ID from your system such as order-10482-ready. Retrying with the same key and body replays the first response instead of repeating the write.

Length8 <= length <= 200

Request Body

application/json
  1. body

How the handoff ends.

resolution*string

returned_to_ai gives the conversation back to the AI agent that asked for the handoff and unassigns the member; stayed_with_human leaves it with the member.

Value in"returned_to_ai""stayed_with_human"

Response Body

Success.

application/json
  1. response
data*

One contact talking to the organization on one channel.

curl -X POST 'https://getricky.ai/api/v1/conversations/497f6eca-6276-4993-bfeb-53cbbbba6f08/handoff/resolve' \  -H 'Idempotency-Key: order-10482-ready' \  -H 'Content-Type: application/json' \  -d '{  "resolution": "returned_to_ai"}'
{  "data": {    "id": "9b2e4c61-7a3f-4d18-b5c2-6e0f1a2b3c4d",    "channel": {      "id": "8f3c2a5e-6b1d-4c7a-9e2f-1a2b3c4d5e6f",      "type": "whatsapp"    },    "contact": {      "id": "3f6c2b1e-8d4a-4b7e-9a51-2c7d8e9f0a1b",      "display_name": "Ana Pérez",      "external_id": "50760001234",      "username": null    },    "status": "open",    "close_category": "resolved",    "assigned_user_id": "2d4f6a8c-1b3d-4e5f-8a7b-9c0d1e2f3a4b",    "agent_id": "7e8f9a0b-1c2d-4e3f-a4b5-c6d7e8f9a0b1",    "created_at": "2026-10-14T15:30:00.000Z",    "opened_at": "2026-10-14T15:30:00.000Z",    "closed_at": "2026-10-14T15:30:00.000Z",    "last_activity_at": "2026-10-14T15:30:00.000Z",    "last_activity_preview": "¿Ya están mis lentes?",    "unread": true,    "active_handoff": {      "id": "2e3f4a5b-6c7d-4e8f-9a0b-1c2d3e4f5a6b",      "status": "requested",      "requested_by": "agent",      "reason": "customer_requested",      "summary": "La clienta pide hablar con alguien sobre un reembolso.",      "assigned_user_id": "2d4f6a8c-1b3d-4e5f-8a7b-9c0d1e2f3a4b",      "requested_at": "2026-10-14T15:30:00.000Z"    }  }}