Manage the team
Invite members, change roles, and remove access.
Team is under Settings → Organization. Admins can manage members and invitations; members without that permission see only the options available to them.
Demo organization: Casa Nativa. Interface shown in Spanish.
Invite someone
- Select Invite member.
- Enter the email and choose Member or Admin.
- Select Send invitation.
- Check that the person appears in the list. An invitation not yet accepted appears as Pending.
An existing user may be added directly; a pending invitation is not active access yet. To change a role, use Role of that person. Under Actions for that person, use Edit for their details or Remove from team. For a pending invitation, use Cancel invitation.
Who is online
The Status column shows who has Ricky open. A green dot and Online mean the person is in Ricky now. Otherwise it shows when they were last there, for example Last seen 3 hours ago. The same green dot appears when you choose who handles a conversation. In the left menu, above your name, the photos of whoever is online are always in view; select them to open the whole team with each person's status.
A person counts as online while Ricky is open in their browser, even in another tab, and for up to five minutes after they close it. The AI agent also sees who is online before it hands a conversation over.
Before removing someone, review the conversations they handle. If you cannot invite or change a role, check the selected organization and your admin permission. Ricky roles do not grant permissions in Meta or external systems.