AI agents that resolve every conversation.

Built to interpret intent, take action on your systems, and escalate when judgment matters. Not a flow tree. Not a script. A real agent.

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Reasoning, not branching

No flow trees. No scripts.

The old way

Decision trees painted to look like AI

Hand-built branches. Every customer phrasing is a new edge case. Every change is an engineering ticket. Every customer that doesn’t fit the script falls through.

Ricky

Reasons over context. Acts.

Reads the conversation, your knowledge, and the customer’s history. Picks the right tool. Escalates when judgment is needed. No branches to maintain. No edge cases to chase.

The agent

Scale support without scaling headcount.

Reimagine customer service with an AI agent that takes on the frontline — accurate, fast, and always on.

Personalized at every turn
The agent reads the conversation, your knowledge, and the customer’s history. Every reply is grounded in context — never a template.
Resolves at machine speed
Sub-second responses, in any language, around the clock. Volume spikes don’t degrade response time.
Acts on your systems, not just answers
Tool calls into your CRM, helpdesk, payments, calendar. Every action is reversible, audit-logged, and inspectable.

Observability

Your AI shouldn’t be a black box.

Every conversation, every tool call, every agent decision — replayable, audit-logged, inspectable. See what the agent saw, what it decided, what it did.

turn t_abc123 · conversation c_xyz789

15:42:18.244 received · customer_message
15:42:18.301 tool_call · orders.lookup → 287ms
15:42:18.612 tool_call · refunds.process → 412ms
15:42:19.402 resolved · 1.4s end-to-end

One engine

One central engine. Every channel. Every system you already use.

Ricky agents call your systems as tools. If a system speaks HTTP, your agent can use it. Define what’s available, how to call it, and what success looks like — the agent handles the rest.

Payments
Process refunds, capture charges, look up disputes.
CRM
Look up customers, update records, log interactions.
Helpdesk
Open tickets, route conversations, fetch knowledge.
Scheduling
Book, reschedule, and cancel across calendars.
Custom APIs
Hit any internal endpoint over HTTP — webhooks, REST, GraphQL.