Terms of Service

By accessing or using the services provided by RICKY AI, S.EP.("we," "us," or "our"), including the website getricky.ai and our AI automation services for WhatsApp (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms").

The Service currently supports WhatsApp only. Additional messaging channels may be introduced in the future, subject to updated terms.

If you do not agree to these Terms, you may not use the Service. These Terms constitute a legally binding agreement between you and RICKY AI, S.EP..

RICKY AI, S.EP. provides AI-powered automation services for WhatsApp Business accounts. Our Service enables businesses to:

• •Automatically respond to customer messages using AI
• •Process and manage WhatsApp conversations at scale
• •Integrate AI agents with business workflows and tools

The Service operates through the official WhatsApp Cloud API provided by Meta Platforms, Inc.

To use our Service, you must:

When using our Service, you agree to:

Under WhatsApp's Business Solution Terms, restrictions apply to "AI Providers" who make AI a primary feature of their offering.

You agree not to use, share, or permit the use of Business Solution Data (including messages, phone numbers, and metadata) to create, develop, train, or improve any AI or machine learning models, except where you separately authorize us to fine-tune a model exclusively for your use.

"User Content" means any content, information, and materials that you or your customers provide, submit, or make available through the Service, including message content, configurations, and AI agent settings.

You acknowledge and agree that:

• •You are solely responsible for your User Content
• •RICKY AI, S.EP. acts as a conduit for processing and does not create, develop, or control User Content
• •We disclaim any responsibility for User Content and cannot be liable for claims arising from it
• •We reserve the right to remove User Content that violates these Terms or applicable laws

By making User Content available through the Service, you grant us permission to use, process, and transmit such content solely for the purpose of providing the Service to you.

The Service relies on third-party platforms and services, including but not limited to:

• •Meta Platforms, Inc. — WhatsApp Cloud API for messaging functionality
• •AI Service Providers — For natural language processing and response generation
• •Cloud Infrastructure — For hosting and data storage

You may not use the Service to:

The Service, including its software, design, logos, and content, is owned by RICKY AI, S.EP. and protected by intellectual property laws.

You retain ownership of your business data and configurations, but grant us a non-exclusive, worldwide license to use this data solely to provide the Service. This license terminates when you stop using the Service and we delete your data.

Pricing and payment terms will be communicated separately when you subscribe to a paid plan. By subscribing, you agree to:

• •Pay all applicable fees according to the selected plan
• •Provide accurate billing and payment information
• •Accept that fees are non-refundable except as required by law or as explicitly stated in our refund policy

We strive to maintain high availability of our Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• •Scheduled maintenance and updates
• •Outages of third-party services (WhatsApp, AI providers)
• •Circumstances beyond our reasonable control

You must not use the Service to make fully automated decisions that produce legal effects or significantly affect individuals without appropriate human oversight.

Prohibited automated decision-making includes, but is not limited to:

This restriction applies particularly if you serve customers in the European Economic Area, United Kingdom, Switzerland, or Brazil, where such automated decision-making may be prohibited by law.

You agree to indemnify and hold harmless RICKY AI, S.EP., its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• •Your use of the Service
• •Your violation of these Terms
• •Your violation of any rights of a third party
• •Any User Content you submit through the Service

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Upon termination:

• •Your right to use the Service will immediately cease
• •You may request deletion of your data in accordance with our Privacy Policy
• •Provisions that by their nature should survive termination shall survive

Nothing in these Terms shall be construed to create a partnership, joint venture, employment, or agency relationship between you and RICKY AI, S.EP.. You have no authority to bind us in any respect, and you shall not represent yourself as an employee, agent, or authorized representative of RICKY AI, S.EP..

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms.

The invalidity of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

You consent to receive all agreements, notices, disclosures, and other communications from us electronically, including via email or by posting notices on our website or within the Service.

You agree that all electronic communications satisfy any legal requirement that such communications be in writing. It is your responsibility to maintain a valid email address and to check for notices regularly.

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website with a new "Last Updated" date.

Your continued use of the Service after changes are posted constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service.

These Terms shall be governed by and construed in accordance with the laws of the Republic of Panama, without regard to its conflict of law provisions.

Any disputes arising from these Terms shall be resolved in the courts of Panama City, Panama. You consent to the exclusive jurisdiction of these courts.

If you have questions about these Terms of Service, please contact us: