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Answer and assign without lifting a finger.

Simple rules that run on their own: when a conversation opens, on which channel and at what time.

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List of workflows: after-hours reply, Instagram assignment during business hours and WhatsApp welcome, with their channel and status

After hours, nobody goes unanswered.

A workflow replies instantly when the store is closed and says when a person will answer, on all three channels.

Workflow editor: a conversation opens after hours and an automatic reply is sent

Each channel to the right person.

Instagram to whoever runs social media, WhatsApp to the sales team, the Facebook page to support. Assignment runs on its own when the conversation opens, with or without business hours.

Editor of a workflow that assigns Instagram conversations opened during business hours to Laura Méndez

And when needed, AI.

Rules cover what is predictable; for everything else, an AI agent that answers with your information and hands off to a person when it should.

Instagram conversation handled by the AI agent Nati