Know what happens in your conversations.
What is open right now, who is handling it, how long replies take and what each person closes, on WhatsApp, Instagram and Messenger.
Certified Tech Provider
Ricky's live report: conversations open right now, unassigned, awaiting a reply and handoffs, who is handling each one, and by channel.
How many customers write, and when.
How many customers wrote each day, how many are new and how many come back, by channel, and at what hours messages arrive so you know when to have people on hand.
How long you take to reply.
How long each customer waited for a reply: average, median and the tail of those who waited longest, separating what people answer from what AI answers.
What each team member does.
Assigned conversations, messages sent, closed conversations and times for each person and each AI agent, to see who is overloaded and who needs help.
How your broadcasts perform.
For each WhatsApp template campaign: how many it reached, how many read it and how many failed, so you know which messages work.
