What is a conversation on Trengo?

An exchange within a seven-day window. If the customer writes again after that window, another conversation starts and is billed separately.

Is Ricky cheaper than Trengo?

With the same contacts and the same team, Ricky costs less than Trengo Pro's published minimum at every capacity we compare. That minimum assumes one conversation per customer a month; if a customer comes back, the figure goes up.

Why compare with Pro and not Boost?

Because Boost doesn't support custom integrations or AI actions with external systems, and Ricky includes them at any capacity.

Does Trengo include campaigns?

Outbound campaigns are a Trengo add-on with no public price. On Ricky, broadcasts are included at any capacity.

Ricky compared with Trengo

Don't pay again when the same customer writes back.

Trengo adds up 7-day conversations, team seats and AI usage. Ricky shows you active contacts and AI credits from the start: a bill you can understand before you grow.

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Once

is how often each Ricky active contact counts per cycle

for adding people to Ricky's inbox

Included

campaigns and features at every capacity

The full comparison

Ricky vs Trengo, with no hidden extra charges.

Example with 1,000 active contacts per month, 10,000 AI credits and 10 people. Use the table to see what each platform includes and what it charges extra.

Your pick · Ricky

1,000 contacts + 10,000 AI credits

$100/ month

Unlimited users. Every feature included.

Compared with

Trengo Pro

Contacts ≠ conversations

$1,023+/ month

$683 for Pro + $340 for AI on 1,000 conversations. Same work: one conversation per active contact, and the AI answers each contact once, as far as Ricky's credits go. Campaigns are charged separately.

Ricky costs at least $923 less per month.

We compare with Pro because Boost doesn't support custom integrations or API actions from the AI. Trengo bills 7-day conversations and $0.34 for each one its AI handles; if a customer comes back later, it counts another. That's why its figure is a minimum.

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Side by side

What your plan includes. And what shows up on the bill later.

What you need

Ricky

Trengo

Inbox and team

Shared inbox and official WhatsApp

Ricky

Included.

Trengo

Included in Pro.

People who handle chats

Ricky

Your whole team, no per-seat cost.

Trengo

Pro includes 20; each extra person costs $57/mo.

Campaigns, agents and connections

* Trengo: USD, billed monthly. We compare with Pro because Boost doesn't support custom integrations or API actions from the AI. Pro includes 20 users and 1,500 7-day conversations; it charges $57 per extra user, $21 per 100 extra conversations, $0.34 per conversation its AI handles, and campaigns as an add-on with no public price. For the same work we count one conversation per active contact, the lowest possible, and one AI conversation per contact, as far as Ricky's credits go at 5 credits per reply. We don't add campaigns. WhatsApp, voice and SMS charges are billed separately. See Trengo terms.

Trengo data checked on September 26, 2026. This comparison summarizes public information that may change. Confirm prices, limits and terms on Trengo's official site; their current terms prevail. Prices in USD or stated monthly equivalents, excluding taxes and Meta message fees. Ricky's custom integrations are quoted separately.

As you grow

What growing costs on Ricky and on Trengo.

Monthly prices in USD with the charges Trengo publishes. A figure with + is a minimum: some charges have no public price or depend on usage.

If your contacts grow

With Ricky's base plan at each capacity (10,000 AI credits) and 10 people on the team.

1,000 contacts

Ricky$100

Trengo$1,023+

2,500 contacts

Ricky$175

Trengo

Their pricing model

How Trengo charges

Trengo charges per plan and per conversation. Boost costs $398 a month with 10 users and 500 conversations; Pro, $683 with 20 users and 1,500 conversations. Each extra user costs $34 on Boost and $57 on Pro.

A Trengo conversation lasts seven days: if the same customer writes again later, it opens another. Extra conversations cost $21 per 100. Ricky, instead, counts each active contact once a month, however often they write.

AI is paid per use: HelpMate costs $0.34 for each conversation it handles. Outbound campaigns are an add-on with no public price, and WhatsApp, voice and SMS can add channel charges. AI actions with external systems start on Pro.

What gets added to Trengo's monthly fee

Extra conversations
$21 per 100 seven-day conversations above the included ones.
AI per conversation
$0.34 for each conversation HelpMate handles.
Extra users
$34 a month on Boost and $57 on Pro.
Campaigns
Add-on with no public price.

On Ricky you choose active contacts and AI credits. Team, features and WhatsApp numbers at no extra charge.

The Ricky difference

Why choose Ricky over Trengo

When a customer writes back, what matters is the unit your platform bills and which charges add to the monthly price.

A contact counts once per cycle

Ricky counts each active contact once a month. Trengo counts conversations in seven-day windows; the same person can open another window.

AI has a visible budget

Ricky publishes included credits and overages. Trengo charges for HelpMate per assisted conversation on top of its plan and any channel charges.

Campaigns and team included

Ricky includes campaigns and doesn't charge for adding people. Trengo sells campaigns as an add-on and charges for extra seats by plan.

Frequently asked questions

Before you choose between Ricky and Trengo

What is a conversation on Trengo?: An exchange within a seven-day window. If the customer writes again after that window, another conversation starts and is billed separately.
Is Ricky cheaper than Trengo?: With the same contacts and the same team, Ricky costs less than Trengo Pro's published minimum at every capacity we compare. That minimum assumes one conversation per customer a month; if a customer comes back, the figure goes up.
Why compare with Pro and not Boost?: Because Boost doesn't support custom integrations or AI actions with external systems, and Ricky includes them at any capacity.
Does Trengo include campaigns?: Outbound campaigns are a Trengo add-on with no public price. On Ricky, broadcasts are included at any capacity.

Your whole team, from day one.

Choose contacts and AI credits. Every other feature is included.

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Don't pay again when the same customer writes back.

Trengo adds up 7-day conversations, team seats and AI usage. Ricky shows you active contacts and AI credits from the start: a bill you can understand before you grow.