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Ricky compared with Trengo
Trengo adds up 7-day conversations, team seats and AI usage. Ricky shows you active contacts and AI credits from the start: a bill you can understand before you grow.
Once
is how often each Ricky active contact counts per cycle
$0
for adding people to Ricky's inbox
Included
campaigns and features at every capacity
The full comparison
Example with 1,000 active contacts per month, 10,000 AI credits and 10 people. Use the table to see what each platform includes and what it charges extra.
Your pick · Ricky
$100/ month
Unlimited users. Every feature included.
Compared with
Contacts ≠ conversations
$398+/ month
From $398/mo in published charges ($398 plan). Includes 500 7-day conversations; AI and overages are charged separately.
Ricky starts $298 lower in fixed charges.
Trengo bills 7-day conversations; Ricky bills active contacts per month. Its known minimum isn't a quote for the same volume.
Example with the same work
Ricky · 1,000 active contacts
$100
The 1,000 AI results use between 2,000 and 5,000 included credits.
Trengo Boost · 1,000 conversations with HelpMate
$843
$398 plan + $105 for 500 extra conversations + $340 for AI.
Assumption: one Trengo conversation per customer, within a 7-day window, and one AI reply per conversation. If someone comes back after 7 days, Trengo may count another conversation. Doesn't include Meta message fees or other channels.
Side by side
Shared inbox and official WhatsApp
Ricky
Included.
Trengo
Included in Boost and Pro.
People who handle chats
Ricky
Your whole team, no per-seat cost.
Trengo
Boost includes 10; each extra person costs $34/mo. Pro includes 20; each extra, $57/mo.
* Trengo: USD, billed monthly. The known minimum adds the plan and team seats; it doesn't derive conversations from Ricky's contacts. Boost includes 500 7-day conversations; it charges $21 per 100 extra, $0.34 per HelpMate-assisted conversation, and campaigns as an add-on with no public price. Applicable WhatsApp, voice and SMS charges are billed separately. See Trengo terms.
Trengo data checked on September 24, 2026. This comparison summarizes public information that may change. Confirm prices, limits and terms on Trengo's official site; their current terms prevail. Prices in USD or stated monthly equivalents, excluding taxes and Meta message fees. Ricky's custom integrations are quoted separately.
The Ricky difference
When a customer writes back, what matters is the unit your platform bills and which charges add to the monthly price.
Ricky counts each active contact once a month. Trengo counts conversations in seven-day windows; the same person can open another window.
Ricky publishes included credits and overages. Trengo charges for HelpMate per assisted conversation on top of its plan and any channel charges.
Ricky includes campaigns and doesn't charge for adding people. Trengo sells campaigns as an add-on and charges for extra seats by plan.
Your whole team, from day one.
Choose contacts and AI credits. Every other feature is included.
Outbound campaigns
Ricky
Included at any capacity.
Trengo
Sold as an add-on. Trengo doesn't publish its price.
AI agent
Ricky
10,000 credits included; $0.01 per extra credit.
Trengo
HelpMate available; $0.34 per AI-assisted conversation, plus channel charges where they apply.
AI actions with external systems
Ricky
Catalog connectors available at any capacity.
Trengo
Boost doesn't support API actions from the AI; Pro does.
Unit that's counted
Ricky
An active contact counts once per cycle, even if they write several times.
Trengo
A conversation lasts 7 days; if that customer comes back later, it starts another.
Included capacity and overages
Ricky
1,000 contacts per month; $0.10 per extra contact.
Trengo
500 conversations/mo in Trengo Boost; $21 per 100 extra conversations.