Know how well you serve every chat.
When a chat finishes, Ricky reads it and rates it from 1 to 5, with a sentence that says why. Your team's chats and your AI's, on WhatsApp, Instagram and Messenger, without surveys.
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Every chat, not a sample.
Reviewing by hand, you get through a few chats. Ricky rates every chat that finishes: when someone closes it or after 24 hours without messages. The number shows next to each chat in the inbox.
With the reason, not just a number.
Every rating comes with a sentence about what happened, and what helped and what hurt: whether the customer had to repeat themselves, whether the AI or the team solved it, whether they left happy or upset.
And in your reports.
In Reports > Service you see the period's average, how many chats got each number, the reasons that repeat most and the chats rated 1 or 2, to open them and see what happened.
The same six criteria in every chat.
The AI reviews your AI agent's answers, your team's answers, the customer's effort, their emotion and what they said about your product and your policies. It works from day one, with nothing to set up.
