Business locations

Locations stores business sites in the Knowledge base. The agent can use these details to answer where a location is or when it opens if the relevant tool is enabled.

Demo organization: Casa Nativa. Interface shown in Spanish.

Add a locationCopy link

1. Open Knowledge base → Locations.
2. Select New location.
3. Fill in Name, Address, Phone, Email, and Hours as needed.
4. Check the address with View in Google Maps when available.
5. Select Add location. Later, open it and use Save changes to edit it.

Give each location a distinct name. Check hours for every site even if several share a schedule; do not make the agent guess. If the address cannot be found, use Enter address manually and review it before saving. After changing hours, check the agent's answer in a test conversation. Delete removes the location from the knowledge base and cannot be undone.

Add a photoCopy link

Each location can have one photo of the place, such as its storefront or entrance. It is optional.

1. Open the location. If it is new, add it first.
2. Under Photo, select Upload photo and choose a JPG or PNG image of up to 5 MB.
3. To change it, use Replace. To delete it, use Remove photo.

The photo is saved right away, without Save changes, and shows in the locations list instead of the grey pin.

The agent knows which locations have a photo. It looks at one only when it needs to in order to answer, and sends it on WhatsApp when it helps the customer, for example to recognize the entrance. It never goes out automatically with the location. Someone on your team has to upload it: Ricky does not use Google Maps photos.

Other photos, such as product photos, go in Files.