Business locations

Locations stores business sites in the Knowledge base. The agent can use these details to answer where a location is or when it opens if the relevant tool is enabled.

Demo organization: Casa Nativa. Interface shown in Spanish.

Add a location

1. Open Knowledge base → Locations.
2. Select New location.
3. Fill in Name, Address, Phone, Email, and Hours as needed.
4. Check the address with View in Google Maps when available.
5. Select Add location. Later, open it and use Save changes to edit it.

Give each location a distinct name. Check hours for every site even if several share a schedule; do not make the agent guess. If the address cannot be found, use Enter address manually and review it before saving. After changing hours, check the agent's answer in a test conversation. Delete removes the location from the knowledge base and cannot be undone.