Ricky comes to iPhone and iPad
RickyThis week, we launched the iPhone and iPad app. Chat ratings, internal notes and connected calendars are also now in Ricky.
Fictional portraits generated with AI for this demonstration.
Do you have this model?
Thanks, I’ll stop by tomorrow.
Could I see the catalog?
Mobile app
Mobile appYour chats, on your phone and tablet.
Ricky is now on the App Store. On iPad, the chat list and conversation sit side by side, adapting to the orientation and window size. On iPhone, messages you send appear in the conversation immediately.
Download on the App Store
WhatsAppWeb · AI agents
See what your agent is doing, as it happens.
The chat shows when the agent is thinking, which tools it uses and the steps it has completed. When it starts replying, you see its answer take shape.
Your account menu
What your team sees
Web · Team
Your team and your AI can see your availability.
Mark yourself as available or away from your account. Your teammates can see the status, and the agent receives it, too. Your agent’s instructions decide how it uses that information when handing off a conversation.
Web · Chat ratings
Find the conversations that need a closer look.
Ricky rates finished conversations from 1 to 5 and explains the result in one sentence, without sending surveys. In Reports → Service, you can see the average, recurring signals and open chats with low ratings. Conversations need at least two customer messages and two business replies; no score is assigned when there are not enough signals.
See how chat ratings workThe customer is coming to the store tomorrow. Please set aside the sand-colored lamp.
Web · Teamwork
Keep the context in the chat.
Write an internal note from the message toolbar so your team knows how to follow up. The customer never receives it. You can edit your own notes, and teammates see the changes in the conversation.
Web · Inbox and reports
See who is waiting for a reply and who has the chat.
The “Unanswered” filter brings together chats still waiting for attention. In Reports → Now, open the pending chats assigned to each person or agent, starting with the longest wait. The inbox and report use the same definition of waiting.
Google Calendar · Sales
Google CalendarGoogle Calendar · Team
Google Calendar · Sales
Web · Calendar
Check your calendars without leaving Ricky.
The Calendar section shows events from your connected Google Calendar accounts. Switch between day, week and month, and choose which calendars to display. Events are read from Google, so there is no need to copy them into Ricky.
GoogleAccounts this agent can use
Web · Integrations
Connect multiple accounts and choose which each agent uses.
Connect more than one account for integrations that support multiple accounts, such as Google Calendar or HubSpot. In each agent’s settings, choose which accounts it can use. Give it access to the calendar or CRM it needs for its work.
Explore integrations
HubSpotAlso this week
Illustrative examples with fictional data.
Choose how handoffs work.
Set whether the agent stops replying after a handoff, keeps helping or waits a number of minutes you choose.
Help with images and videos.
The assistant can walk you through tasks using the help center’s steps and videos.
InstagramSearch and filters.
Find names with or without accents and phone numbers with spaces or prefixes. Filter several channels at once and remove each filter from its chip.
Message delivery status.
The chat shows when a message is awaiting confirmation from Meta and updates its status when the receipt arrives.
Google AdsGoogle Ads inside Ricky.
Connect your account and view trends and period comparisons in Reports.
For your technical team.
The API exposes which Meta ad started each conversation and lets you filter contacts and chats by ad or campaign.