AI calls and workflows that fit your team

Your AI agent can answer WhatsApp calls, too. You can now map out how each chat is handled, during and outside business hours.

Example of a call with an AI agent. Fictional data.

WhatsApp calls

Read along during the call. Listen back afterward.

The transcript appears in the chat while your customer speaks with your AI agent. After the call, you can play the recording and read what each person said. The Calls page also brings all your calls together.

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Example · Handling new chats

Customer's first message

Are we within business hours?

Yes

Distribute to the team

One chat per person, taking turns.

Assign to an AI agent

The agent handles chats after hours.

Example workflow with business hours and round-robin assignment.

Automations

Choose who handles each chat, by day and time.

Build the path of each conversation on a canvas. Set different hours for each day and mark closed dates. During business hours, distribute chats across teammates in turn; after hours, assign them to your AI agent.

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AI agents

Keep answering while your team takes over.

Previously, the agent stopped replying as soon as it handed a chat to a person. Now it keeps helping until someone takes the conversation. The agent can also see which handoff teammates are online when choosing who to pass the chat to.

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